THESE TERMS OF SALE GOVERN YOUR PURCHASE OF ANY PRODUCT OR SERVICE OFFERED BY ERIBELLA, LLC (“ERIBELLA+CO”, “US” OR “WE”) THROUGH WWW.ERIBELLACO.COM (THE “SITE”) OR (UNLESS OTHER TERMS OF SALE ARE EXPRESSLY AGREED BETWEEN THE PARTIES IN WRITING) BY TELEPHONE, FACSIMILE OR BY E-MAIL. PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED AND AGREED TO BE BOUND BY THESE TERMS OF SALE, WITHOUT LIMITATIONS OR QUALIFICATIONS OF ANY SORT. THESE TERMS OF SALE ARE SUBJECT TO MODIFICATION WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME IN OUR SOLE DISCRETION. YOU SHOULD PERIODICALLY REVIEW THESE TERMS OF SALE TO ENSURE THAT YOU REMAIN UP TO DATE ON ALL SUCH CHANGES.
If you find that you do not like the scent or product you ordered, we do take returns on unused products only. You must contact us within 72 hours of receiving your order (determined by the tracking number provided). Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping. If the product has been used, we will replace it with a different one of equal or lesser value completely free of charge.
ORDER FULFILLMENT TIME
All of our products are custom made to order. Our normal fulfillment time for an order to ship is within 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 14 business days or more to ship during periods of high order volume. We send out automated notifications via email or text as soon as an order’s shipping label is printed with tracking information.
LOST, STOLEN OR DAMAGED SHIPMENTS
While we are not responsible for lost, stolen or damaged packages, we do our best to assist our customers when a package has an issue in transit. We always recommend contacting the shipping provider first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the shipping provider deems your package as lost or damaged, we will work with you to have a replacement sent out.
INTERNATIONAL SHIPPING POLICY
We currently offer international shipping to some countries. Please be aware that all orders are calculated by country and weight during the checkout process. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We also do not offer exchanges on international orders. If you find that you do not like a product, we do take returns on unused products only. The recipient is responsible for returning the product to us for a refund. Please be aware that shipping is not refundable. The refund will be for the cost of the product only.
If an international customer chooses to use a package forwarding service within the United States to ship an order to an international address that we do not service, EriBella+Co assumes no responsibility for lost, stolen or undelivered shipments. The international buyer assumes all responsibility for the shipment once it has left our facility.
Personal information we Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 16.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
EriBella + Co
[Re: Privacy Compliance Officer]
1716 Emory Street, Frederick MD 21701